Welcome to the support center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
System Status
This part is updated with any planned maintenance or current system issues.
Current System Status
kvmhost21
08:04 17/05/2012
We are currently having adverse performance on this kvmhost serving VPS, and are investigating the causes. We expect to have it back to normal operation soon, and apologise for any inconvenience caused.
Update 12.30pm - We have started a batch migration of affected Virtual Machine from this kvmhost to two replacement kvmhosts. As this progresses, performance will improve for all VMs involved.
We will keep this status page updated as this process continues.
Planned System Maintenance
mail21
06:00 21/05/2012
At the above time and date, mail21 will be upgraded to newer, faster hardware. The server will be unavailable for approximately 30 minutes during this time.
Due to incompatibilities in the old POP3 standard, a small number of clients may download mail still stored on the server. Switching to the IMAP protocol for any POP3 mailboxes will prevent this from occurring.
We apologise for any inconvenience this unavoidable downtime may cause.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
Check Ticket Status
We provide archives and history of all your support requests complete with responses.
